WhatsApp Ibhizinisi inikeza uchungechunge lwamathuluzi akuvumela ukuthi wenze izimpendulo ngokuzenzakalelayo ukuze uthuthukise ukuxhumana namakhasimende. Uma uqhuba ibhizinisi futhi uthola imibuzo eminingi ephindaphindwayo, ukusetha izimpendulo ezizenzakalelayo kungakongela isikhathi esiningi futhi kuthuthukise ulwazi lomsebenzisi.
Kulesi sihloko sizokukhombisa ukuthi ungalungisa kanjani izimpendulo ezisheshayo, imilayezo yokwamukela kanye nemiyalezo engekho ku-WhatsApp Business. Sizophinda sihlole ezinye izinketho ezithuthukile sisebenzisa ama-CRM namathuluzi ezinkampani zangaphandle ukuyisa okuzenzakalelayo kuleveli elandelayo. Ake sifinyelele kukho!
Yimiphi imilayezo ezenzakalelayo ku-WhatsApp Business?
I-Los imiyalezo ezenzakalelayo Ku-WhatsApp Business, lezi yizimpendulo ezichazwe ngaphambilini ezithunyelwa ngokuzenzakalelayo lapho umsebenzisi enza isenzo esithile. Le milayezo ingasetshenziswa ukuphendula imibuzo evame ukubuzwa, wamukelekile omusha amaklayenti noma ubike amashejuli lokunakwa.
I-WhatsApp Business ivumela ukucushwa kwezinhlobo ezintathu zemiyalezo ezenzakalelayo:
- Ngokushesha impendulo: Imilayezo elondoloziwe engathunyelwa ngesinqamuleli sekhibhodi.
- Imilayezo yokwamukela: Athunyelwa ngokuzenzakalelayo lapho umsebenzisi eqala ingxoxo okokuqala.
- Imilayezo yokungabikho: Enziwa asebenze ngaphandle kwamahora ebhizinisi ukwazisa amakhasimende ukuthi angalindela nini impendulo.
Ungazisetha kanjani izimpendulo ezisheshayo ku-WhatsApp Business
Izimpendulo ezisheshayo Angamanye amathuluzi awusizo kakhulu okonga isikhathi. Zikuvumela ukuthi uhlobanise izimpendulo ezithile emyalweni, ukuze nje ngokubhala eyodwa igama eliyisihluthulelo, impendulo ephelele ibonakala ilungele ukuthunyelwa.
Izinyathelo zokusetha izimpendulo ezisheshayo ku-Android:
- Vula Ibhizinisi le-WhatsApp bese ucindezela imenyu ethi “Ezinye izinketho” (amachashazi amathathu).
- Khetha “Amathuluzi Ebhizinisi” bese “Aphendule ngokushesha".
- Cindezela inkinobho ethi “+” ukuze wengeze impendulo esheshayo entsha.
- Thayipha umlayezo ofuna ukuwugcina bese ukhetha isinqamuleli esikhumbuleka kalula, njengokuthi “/shejuli.”
- Uma ufisa, ungafaka emoji noma amafayela e-multimedia.
- Chofoza okuthi “Londoloza” futhi impendulo yakho esheshayo izosethwa.
Izinyathelo zokusetha izimpendulo ezisheshayo ku-iPhone:
- Iya kokuthi “Izilungiselelo” ngaphakathi kwe-WhatsApp Business.
- Khetha “Amathuluzi Ebhizinisi” bese “Izimpendulo Ezisheshayo.”
- Chofoza okuthi “Engeza” bese ubhala umlayezo wakho wokuphendula ngokuzenzakalelayo.
- Chaza isinqamuleli sekhibhodi ofuna ukusisebenzisa ngaso.
- Chofoza okuthi "Londoloza" futhi isilungele ukuhamba.
Ungayisetha kanjani imilayezo yokwamukela ku-WhatsApp Business
I-Los imiyalezo emukelayo Zilungele ukwenza umbono wokuqala ochwepheshe kanye nokusheshisa izingxoxo. Zithunyelwa ngokuzenzakalelayo lapho ikhasimende libhala okokuqala noma uma selingaphezu kwalokho Izinsuku ze-14 kusukela ekusebenzelaneni kokugcina.
Izinyathelo zokusetha umlayezo wokwamukela:
- Vula Ibhizinisi le-WhatsApp bese uya kokuthi “Amathuluzi Ebhizinisi.”
- Khetha u- “Umlayezo wokwamukela".
- Yenza kusebenze inketho ethi "Thumela umlayezo wokwamukela".
- Faka umlayezo ofuna abasebenzisi bawuthole uma bexhumana nawe.
- Chaza abamukeli: wonke umuntu, abathintwayo abasha kuphela, noma abasebenzisi abathile.
- Chofoza "Londoloza" futhi umlayezo uzobe usebenza.
Ungayisetha kanjani imilayezo ku-WhatsApp Business
I-Los imiyalezo engekho Ziwusizo uma ungakwazi ukuphendula imilayezo ngokushesha, njengangaphandle kwamahora omsebenzi noma phakathi nesikhathi amaholide.
Izinyathelo zokusetha imilayezo engekho:
- Vula Ibhizinisi le-WhatsApp bese uya kokuthi “Amathuluzi enkampani".
- Chofoza "Umlayezo Wokungabikho".
- Yenza kusebenze inketho "Thumela umyalezo wokungabikho".
- Faka umlayezo ofuna ukuwulungisa.
- Chaza ishejuli lapho umlayezo uzothunyelwa khona: njalo, ngeshejuli yangokwezifiso, noma ngaphandle kwamahora okusebenza.
- Khetha abamukeli abazothola lo mlayezo.
- Chofoza okuthi "Londoloza" futhi izolungiswa.
I-automation ethuthukisiwe enama-CRM
Uma ufuna i okuzenzakalelayo okuthuthuke kakhulu, Ibhizinisi le-WhatsApp livumela ukuhlanganiswa nezinkundla CRM nama-chatbots akhethekile.
Ezinye izinketho ezithakazelisayo zihlanganisa:
- Amazwana: I-CRM edizayinelwe i-WhatsApp ekuvumela ukuthi wenze ngokwezifiso imilayezo ngokusekelwe ekuhambeni kwakho kokuthengisa.
- Iklayenti: Inkundla eyenza ukuphathwa kwamakhasimende kube phakathi nendawo futhi enika amandla izimpendulo ezizenzakalelayo.
- I-Manychat: Ithuluzi lokudala ama-chatbots ezinhlelweni zokuthumela imiyalezo ezahlukahlukene, kufaka phakathi i-WhatsApp.
Futhi, uma unentshisekelo ku-automation kwezinye izinhlelo zokusebenza, ungafunda mayelana Ungazisetha kanjani izimpendulo ezizenzakalelayo ku-Gmail, engaphelelisa isu lakho lokuzenzakalela.
Ezinye izinketho zokuphendula okuzenzakalelayo ku-WhatsApp
Uma usebenzisa inguqulo evamile ye-WhatsApp, ungaphendukela kuyo izicelo zabantu besithathu like:
- Impendulo esuka ku WhatsApp: Ikuvumela ukuthi uhlele izimpendulo ezizenzakalelayo ngokusekelwe kumagama angukhiye.
- WhatsAuto: Setha izimpendulo ezizenzakalelayo futhi uzihlele ngokusekelwe ohlelweni lwakho.
Ukuthuthukisa ukuxhumana kwamakhasimende nge-WhatsApp Business kuyindlela ephumelelayo yokuthuthukisa isevisi yamakhasimende nokonga isikhathi. Ukusetha izimpendulo ezisheshayo, imilayezo yokwamukela, nemilayezo engekho kuzokusiza ukuphatha kangcono ubudlelwano bakho namakhasimende akho. amaklayenti ngaphandle kokuthi uhlale utholakala. Ukwengeza, uma ubheke ukuqhubeka ne-automation, hlanganisa Ama-CRM noma ama-chatbots angaba yisixazululo esiphelele sebhizinisi lakho.
